OVERVIEW

Since we are a company that operates on a make-to-order model, we do not accept returns or exchanges. After receiving an order, our talented craftsmen begin handcrafting each outfit However, ShopMeher products can only be returned or exchanged by the guidelines below and using a credit note

● DAMAGED PEICES -

Every item that leaves our shop is thoroughly inspected. Within three days of delivery, you must notify us if you believe your goods are damaged. Products that are damaged will be eligible for a full account credit. Items cannot be returned due to handwork, colour, or design

● WRONG ITEMS - If the item you received is not what you originally ordered, please write to us with your order number and name. We shall ship the merchandise you requested as soon as we receive our wrongly sent merchandise in its original form and packaging. We would require the unpacking video in order to validate the claim

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RETURNS AND EXCHANGES

● Call or write to us with your request for a return or exchange, and we'll arrange a pick-up at no cost. In case there is damage, we advise recording or taking images while opening the item

● The returned item goes through a quality inspection after it is received by us. Once authorised by our QC staff, the new product will be dispatched to you within 10 days of that date

● All things that are being exchanged or returned must be in their original condition. If an order is cancelled, ShopMeher will not be responsible for shipping or insurance charges

● The item being returned must include all of the labels, tags, and other packings that came with it when it was sent to you. If the packaging is missing, ShopMeher has the right to deny a return or exchange

● All returns are credit-based only. A credit note will be sent to the billing address you provided

● This amount does not include shipping and handling charges. Exchanges can only be made in the form of redemption by credit note

● If you wish to change your order, please contact us as soon as possible. We will try our best to meet your request. However, once an order has been placed, we cannot guarantee that we will be able to modify your purchase

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REFUNDS

● If you wish to return or exchange your order for any of the above reasons and our QC team approves it, you'll receive a credit note which will remain valid for the next 365 days from the date it has been issued

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CANCELLATIONS

● There will be no cash or online payment refund for the cancellation of the order

● You will be provided with a credit note which can be used for future purchases from our online store. The validity of the credit note will be 365 days from the date of issue of the credit note